N-able Technologies(R) Launches N-able MSP Supplemental Services(TM) With Support From IT-as-a-Service Leader NetEnrich
Market Wire, July, 2010
N-able Technologies , the global leader in remote monitoring and management (RMM) software for managed service providers (MSPs) and IT departments, today announced it has teamed with NetEnrich, the premier IT-as-a-Service (ITaaS) provider, to launch N-able MSP Supplemental Services worldwide.
The new MSP Supplemental Services offering complements N-able's award-winning N-central 7.0 with Endpoint Security Manager RMM platform and gives N-able partners new capabilities for delivering comprehensive network operations center (NOC) and help desk services to customers. In addition, MSPs gain a remote and fully secure option for the management, monitoring and remediation of their customers' IT infrastructures .
"NOCs are the critical nerve centers of business today, and savvy MSPs know that operating this nerve center 24x7 requires sophisticated IT skills as well as a wide range of security strategies and technologies," says Raju Chekuri, president and CEO of NetEnrich. "By taking advantage of proven NetEnrich technology, N-able partners can jumpstart their entry into the fast-growing NOC services and help desk markets -- both conveniently and cost-effectively -- via an ITaaS delivery model that builds upon their existing N-central-based services offering."
With the new MSP Supplemental Services, N-able partners will be able to reduce IT spend, optimize resource allocation, deliver IT with dynamic resources and be more efficient in a 24x7 world, according to Gavin Garbutt, N-able's president and CEO.
"Through NetEnrich and MSP Supplemental Services, we're offering our partners an entirely new way to manage technical labor resources more efficiently, build and sustain recurring revenue streams, improve service levels and customer satisfaction, and increase profitability," says Garbutt. "We're extremely pleased to team with NetEnrich to leverage its innovative NOC and help desk technology in order to help our partners build upon the success they've enjoyed with N-central."
Two NOC services are now available through N-able for remote MSP management and monitoring of desktops , servers and network devices:
Proactive Service , which includes monitoring and escalation services that augment N-able's RMM platform
Managed Service , which includes monitoring and remediation services that augment N-able's RMM platform
Key features and benefits of the N-able Supplemental Services/NetEnrich offering include:
Monitoring and alerting for servers, routers, switches, firewall resources, laptops and desktops
Preventative maintenance including backup and vulnerability scans
Asset reporting
Secure remote infrastructure management for MSPs
Less intrusive engagements and smooth on-boarding process
Quality service offerings for monitoring and managing IT infrastructure
Optional for servers: N-able Endpoint Security Manager
For Managed Service only: Remote troubleshooting and fix
To learn more about the features and capabilities of N-able's MSP Supplemental Services, please visit our web page . For pricing information, please call 1-877-655-4689 (US and Canada) or 00 800 6225 3000 (outside US and Canada).
IT resellers and MSPs interested in becoming an N-able reseller, please visit our Midmarket Partner Program web page or contact 1-877-655-4689 ext. 331 or 00 800 6225 3000 ext. 331.
About NetEnrich
NetEnrich is a next-generation "IT-as-a-Service" (ITaaS) company that is 100 percent dedicated to advancing the professional IT services delivered through the Channel
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